FAQs

Where do you ship to? We ship to the US. Delivery times vary depending on your location — domestic orders typically arrive within 5–10 business days, and international orders within 15–30 business days.

How can I track my order? Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use it to follow your shipment in real time.

What payment methods do you accept? We accept PayPal and other major payment methods available at checkout.

Can I return or exchange a product? Yes! Please review our Return Policy page for full details on how to request a return or exchange.

My order arrived damaged. What should I do? We're sorry to hear that! Please contact us at kitomistore@gmail.com with your order number and a photo of the damaged item, and we'll make it right as soon as possible.

How long does it take to process my order? Orders are processed within 1–3 business days after payment is confirmed.

I haven't received my order. What should I do? If your estimated delivery date has passed, please check your tracking number first. If you still need help, reach out to us at kitomistore@gmail.com and we'll look into it for you.

Do your products come with a warranty? Product quality is important to us. If you experience any issues with a product, contact us and we'll do our best to resolve it.