Shipping policy
Processing Time Orders are processed within 1 to 3 business days after payment confirmation. We do not process orders on weekends or public holidays.
Estimated Delivery Times
- Domestic shipping: 1 to 15 business days
- NO international shipping, only US
Delivery times may vary depending on location and season.
Shipping Costs Flat 10 USD, with free shipping with orders over 99,99 USD. If having issues at the checkout with free shipping, contact us immediately
Order Tracking Once your order has been shipped, you will receive an email with a tracking number so you can follow your shipment.
Delays and Circumstances Beyond Our Control Kitomi is not responsible for delays caused by postal services, customs, weather conditions, or other circumstances beyond our control.
Undelivered or Returned Orders If your order is returned due to an incorrect address or was not claimed, we will contact you to arrange reshipment. Additional shipping costs are the responsibility of the buyer.
Contact If you have any questions about your shipment, please reach out to us at kitomistore@gmail.com.